We soon realized that the need for an effective and customizable CRM system was much greater than our business requirements. In fact, we realized that hundreds of thousands of businesses could greatly increase sales and productivity by using a system like Databox. Today, Databox offers comprehensive Customer Relationship Management Solutions (CRM solutions) that support many industries (Professional Services, Non-Profits, Manufacturing, Retail, Transportation, Financial Services, Consumer Goods, Hospitality).
DataBox is founded on automation so you can control your sales efforts, operate professionally with little intervention, and measure your business’ progress.
Create a portal for your employees, vendors, and customers to access features designed especially for each, complete with security levels.
Provide yourself and your business with the ability to manage, document, and view the course of a project all from one location.
Your customer’s information is an asset, now you can securely store, quickly access, and share customer information with employees at your discretion.
Allow employees to update their file, access to dos, input billable time, and read webmail from the main menu. Vendors share many of the same features as employees.
Try DataBox Free for 10 Days. No Credit Card Required.
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CRM means “Customer Relationship Management”. This term refers to techniques and technologies often called “solutions” that business organizations use to acquire, retain, and communicate with customers.
This software facilitates smooth and efficient interaction with clients to increase sales and profits. It collects customer information from different channels and stores these data in a single repository. The information includes personal information, conversations, purchasing history, and behavior patterns.
It facilitates the flawless operation of a company’s departments. Therefore, all authorized users of the software can refer to one database for viewing a complete picture of customers. The software allows the sales team to communicate with clients through email, phone, and social networking sites.
All work units can benefit from CRM specifically sales, marketing, inventory/supply, customer service/support, and business development. It makes the management of external relationship better, documents service concerns, identify sales opportunities, and manage marketing efforts.
On Premise = Companies must purchase the required licenses. The software is built on company servers and recommended for organizations with strict security policies. The user is responsible for maintenance because the vendor’s role is only up to implementation. However, vendors still provide technical assistance and support.
Cloud-based = The CRM is Software-as-a-Service (SaaS), on-demand, or cloud. Users are given access to the database 24/7. On the other hand, vendors must ensure uninterrupted operation of the system along with all support and updates. Cloud-based requires strong Internet connection with affordable monthly or annual fees.
The CRM system offers multiple benefits and optimizes relationships with clients/customers. In fact, CRM boosts the efficiency of an enterprise.
Companies that rely on the outdated manual spreadsheet can improve their business operations through the CRM software. Likewise, you need one if you frequently encounter issues regarding storage of data or there is weal collaboration between sales and marketing personnel.
Most providers of cloud-based CRM apps charge a monthly subscription cost per user. Vendors may offer tiered plans which are more expensive. These plans have more features compared to entry-level subscription.
You must understand why, how, and where you will use the CRM. Consider pricing, security, employee training, company objectives and projections, and existing applications for integration.
