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Contact Management System

Contact Management refers to the function of storing, organizing, and monitoring or tracking customer information, sales leads, and prospects. In the past, most enterprises managed their contact data using manual methods like Google or MS Excel spreadsheets. With the emergence of the Customer Relationship Management (CRM) systems and Contact Management software, companies found it easier to perform these tasks.

Contact Management

Contact Management

Organize your contacts the way you want.

DataBox offers an easily accessible contact tool for managing your contacts that makes follow up, contact history, and information flow dependable.

Contact Management App ​

We at DataBox Solutions, encourage our clients to use these state-of-the-art platforms to enhance their business operations. The Contact Management platform with added features help companies effectively manage their client relationships. This software enables users to create individual entries for their contacts.

The information includes names, email addresses, phone numbers, and company details. It organizes everything making it easier for you to locate entries along with searchable data. The software also has features such as tracking exchanges between the company and client. Furthermore, it can schedule activities and organize client meetings in a calendar. For marketing and sales teams, it organizes tasks through automation and email marketing.

Benefits of Contact Management-CRM Integration

By combining the Contact Management app with CRM, DataBox Solutions sees the following benefits:

  1. Improved and long-term relationships with customers – Integration of the two tools will allow users to store large volume of demographic data. This refers to names, email addresses, locations, gender, and age. It is also capable of tracking behavior of consumers. Some examples are clicking on and opening an email or subscribing to your email list.
  2. Better understanding of customers – Contact management and CRM facilitates storing of massive personal details of each customer. As you gather more information, the more you get to know about them. As time progresses, this understanding increases.
  3. Enhanced management of data – Manual storage of data leads to the likelihood of human error. With the CRM and Contact management, all contact data is kept in one place. This is easily accessible to all authorized staff. The system also eliminates the possibility of human error. Customer information is gathered in web form and automatically included in the company database.
  4. Productivity is improved – Higher productivity results from the automation of manual procedures. There are features such as online scheduling of appointments. Instead of spending time in accomplishing forms, you can focus on essential tasks like on-one-one client interactions.
  5. Contact management raises the satisfaction of customers – The entire team can view the complete history of contacts’ communications with your enterprise and their personal information. Thus, team members can promptly address the unique needs of clients. They feel more appreciated and conveys the message that you pay attention to their preferences.
  6. Minimized expenses – Automation of processes means fewer employees are needed to perform related functions. Likewise, proper use of CRM and Contact management means reaching more leads. This in turn leads to closing more transactions and increased revenues.
  7. Personalized interactions with customers – Personalized interactions allows you to connect in a more appropriate manner with clients. Sales personnel can review demographic data and history of interaction of prospects before calling them. You can talk about their interests which intensifies levels of engagement.
  8. More cooperation across teams – Contact management with the CRM app bridges the gaps between sales and marketing. Both teams have a 360-degree view of interactions with prospects and existing clients. In other words, the sales team knows what marketing is doing, and the other way around.
  9. Enriched customer experience –Contact management and CRM will help you ensure a topnotch customer experience. With access to their data, you can strengthen relationships and boost customer experience.
  10. Decision-making is driven by data – You can look forward to CRM reporting, analysis, and metrics. The latter refers to revenue forecast, analysis of sales funnels, and campaign performance benchmarks that propel data-driven decisions.

Our Position

DataBox Solutions encourages the use of Contact Management and CRM software for three important goals:

  • Increase Productivity
  • Promote Collaboration
  • Elevate Client Satisfaction Levels

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Customer Relationship Management (CRM)

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